Concert Venue
5D Spectrum undertook a complete web design overhaul for Starlight Bowl to enhance the ticket ordering process and improve the overall customer experience.
services provided
- hosting
- collateral
- UI/UX design
- social media management
- programming
Related Projects
Website
THE CHALLENGE
Starlight Bowl faced a dual challenge: managing direct ticket sales for their events while accommodating third-party concert bookings. This duality often confused customers, who struggled to distinguish between events hosted by Starlight Bowl and those operated by external parties. Additionally, frequent customer inquiries overwhelmed support staff, leading to increased response times and operational costs.
THE SOLUTION
5D Spectrum delivered a transformative solution through a comprehensive web design overhaul. A key feature of the redesign was a color-coded system that allowed customers to easily differentiate between Starlight Bowl-hosted events and leased events, significantly improving clarity and ease of use. To further enhance the customer experience, an FAQ section was introduced, enabling users to quickly find answers to common questions. This addition not only streamlined customer support but also reduced the volume of inquiries, saving both time and resources.
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